How Bad Service Can Ruin Your Online Reputation

Posted: Bad Reviews, Customer Service, Responding to Reviews and tagged on by .

  Customer service plays a significant role in how customers perceive your business and for your business to thrive, you must get it right. In fact, it is more important…

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Don't Help Yelp

“Don’t Ask for Reviews,” Says Yelp

Posted: Service, Social Media and tagged on by .

YELP is something a dog does when you step on its tail, and a lot of YELP users have that type of attitude. They YELP when you don’t pet their…

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Why Your Auto Repair Shop Need Reviews to Attract Millennials

Posted: in Brand Image, Social Media on by .

Millennials are often described as financially cautious thanks to the sting of college debt. They usually rely on ride-sharing companies to get from point A to point B leading many…

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NOG Reviews

Non-Government Organizations Get Reviews, Too

Posted: Bad Reviews, Social Media and tagged , on by .

  It’s not just private sector and their brands and products that get reviewed anymore, your friendly neighborhood (or international) non-government organization is getting reviewed, too. Some of the reviews…

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How Millennials Decide Who to Buy From

Posted: Brand Image, Responding to Reviews, Social Media and tagged , , on by .

  Millennials are transforming the world and are slowly changing shopping as we know it. Described as the generation born between 1981 to 1997 or 1982 to 1996, this group…

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Fake Reviews and How to Spot Them

Posted: Fake Reviews and tagged on by .

  Fake reviews are out there and some retailers and manufacturers are even joining in the fun. Brands want glowing reviews and some are even offering discounts just to get…

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Review Fraud, Economic Incentives, and Why It’s Not Worth It

Posted: Bad Reviews, Fake Reviews, Responding to Reviews and tagged on by .

With over 100 million monthly views and millions of reviews, Yelp is a consumer review site that many of us rely on. Studies show that reviews on Yelp and similar…

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Fake Reviews, Smear Campaigns, and How to End Them

Posted: in Fake Reviews on by .

Fake, defamatory reviews can take you by surprise. They can appear just about any time and anywhere and they can be more frustrating than dealing with a legitimate complaint. Fake…

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How to Deal With Trolls and Fake Reviews

Posted: Fake Reviews and tagged on by .

Did you just get trolled? You are probably reading this because you just saw a fake review about your business and you are now wondering how much damage this online…

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What You Should Do to Get More Reviews

Posted: Brand Image and tagged on by .

You already know that consumers trust ratings and reviews. A recent study by Brightlocal found that 8 out of 10 people trust online reviews as much as a personal referral….

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