How Bad Service Can Ruin Your Online Reputation
Customer service plays a significant role in how customers perceive your business and for your business to thrive, you must get it right. In fact, it is more important…
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Category Archives: Responding to Reviews
How Millennials Decide Who to Buy From
Millennials are transforming the world and are slowly changing shopping as we know it. Described as the generation born between 1981 to 1997 or 1982 to 1996, this group…
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Review Fraud, Economic Incentives, and Why It’s Not Worth It
With over 100 million monthly views and millions of reviews, Yelp is a consumer review site that many of us rely on. Studies show that reviews on Yelp and similar…
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Why Personalizing Your Review Responses is the Way to Go
It’s easy to respond to reviews. For negative comments online, a cool head is your most important ingredient. For positive ones, you must make sure that you thank your customer…
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Why Businesses Shouldn’t Ignore Neutral Reviews
Neutral reviews are as important as any other review. They create opportunities to win the reviewer and those who will be reading it. Unfortunately, many businesses ignore neutral reviews altogether….
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What You Need to Know About Online Reputation Management
Everything Small Businesses Need to Know About Online Reputation Management Managing a small business is no easy feat. It is even possible that you’re doing a number of tasks while…
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Why Google Reviews Matter
Google, your trusted search engine, has dominated the Internet and it also dominates the reviews department along with Yelp and Facebook. In fact, it is safe to say that Google…
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5 Ways to Respond to Bad Reviews Online
Having to respond to bad reviews online can be dreadful but it doesn’t have to be an anxiety-filled experience. Take a look at our tips on how you can turn…
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