This Refund Policy applies to all purchases of the services offered by TechBuilders LLC (“ReviewFire,” “we,” “us”). It is incorporated into, and should be read together with, our Terms of Service. By purchasing or subscribing to the Services, you acknowledge and agree to this policy.
1. All Sales Are Final
All sales are final. Payments for the Services — including subscription fees, setup fees, add-ons, and any one-time charges — are non-refundable, except where a refund is required by applicable law. We do not provide refunds or credits for amounts already paid.
2. Subscriptions and Auto-Renewal
Paid plans are billed in advance on a recurring basis and renew automatically at the end of each billing cycle unless cancelled beforehand. You authorize us to charge your payment method on file for each renewal until you cancel.
3. Cancellations
You may cancel your subscription at any time. Cancellation stops future renewals — your plan remains active through the end of the billing cycle you have already paid for, and you will not be charged for the next cycle. Cancelling does not entitle you to a refund of fees already paid.
4. No Partial or Pro-Rated Refunds
We do not issue refunds or credits for partial billing periods, unused time, plan downgrades, or features you did not use. Fees paid for the current billing cycle are non-refundable, except where required by applicable law.
5. Try Before You Buy
Where we offer a free trial, demo, or introductory plan, we encourage you to evaluate the Services fully before purchasing. Once a paid charge is processed, this Refund Policy applies.
6. Billing Errors and Legal Exceptions
If you believe you were charged in error — for example, a duplicate charge or a charge after a timely cancellation — contact us within 30 days of the charge and we will review it in good faith. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law; where such law requires a refund, we will honor it.
7. How to Cancel
You can cancel from your account’s billing settings, or by emailing [email protected] from the address associated with your account. To stop a renewal, please cancel before your next billing date.
8. Chargebacks
If you have a billing concern, please contact us first so we can help resolve it. Initiating a chargeback or payment dispute for a valid, non-refundable charge may result in suspension or termination of your account.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the “Last Updated” date above will reflect the most recent revision. Your continued use of the Services after a change constitutes acceptance of the updated policy.
10. Contact Us
Questions about this Refund Policy? Email [email protected] or reach us through our contact page.