For restaurants, bars, hotels & hospitality
Review management software for restaurants and hospitality
All your Google reviews — plus your private feedback surveys — in one inbox. Catch the bad table on Friday before it becomes a Saturday review.
Restaurants get the most reviews by combining a table-tent or receipt QR code with a same-night email follow-up. The QR drives in-the-moment reviews; email catches the rest. Smart routing of 1-3 star ratings to a private form means a bad Friday-night table reaches the GM on Saturday morning — not a public review. Most independent restaurants double their Google review velocity within 60 days. Full playbook: How to Get More Google Reviews.
Why restaurant review programs are uniquely painful
- 1Review fragmentation across multiple platforms. There's rarely a single source of truth — managers manually merge spreadsheets every Monday.
- 2Yelp filter rage. 70%+ of legitimate reviews disappear into "not currently recommended," and Yelp suggests paying to fix it.
- 3Front-of-house staff turnover (~75% annually) breaks any review program that depends on individual servers remembering to ask.
- 4Negative reviews about food or service hit before the owner can fix the issue. A bad table on Friday night becomes a Saturday morning review.
- 5POS-bundled tools (Toast, Square) and reservation platforms send automated post-visit emails — but don't surface negative feedback privately. Unhappy diners go straight to public review.
How ReviewFire solves it
Features that map specifically to how restaurants & hospitality operators operate.
Google review aggregation
One inbox for Google Business Profile reviews — filter by location and sentiment, respond inline. Facebook, Yelp, and additional platforms on the roadmap.
Table-tent & receipt QR codes
Branded QR for table tents, receipt holders, hostess station. Tap → smart-routed feedback flow → Google review for happy diners.
Same-night email follow-up
Auto-trigger a personalized email after the visit using customer data you upload via CSV or push through our API. Higher conversion than waiting 24+ hours. Consent-based SMS is on the roadmap.
Smart-routed trouble report
1-3 star feedback emails your GM and chef immediately — usually before the guest has even left a public review.
Bulk CSV import + REST API
Upload your visit list as CSV or push customers programmatically. Direct POS integrations (Toast, Square, Clover, Resy, OpenTable) are on our roadmap.
Per-location dashboards for chains
Multi-unit chains see per-location rollups in the dashboard. GMs see their own scorecard; corporate sees the portfolio.
How it works for restaurants & hospitality operators
Put up the QR + import your customer list
Branded table-tent and receipt QR codes. Upload your customer list via CSV or push from your own tools via our REST API.
Same-night email chases the rest
Customers who didn't scan the QR get a personalized follow-up the night of their visit. Smart routing built in.
Aggregate Google reviews in one inbox
Track and respond to Google Business Profile reviews from one dashboard. Facebook and other platforms on the roadmap; listing-URL tracking for the rest.
What restaurants & hospitality operators can expect
2-3×
Google review velocity in 60 days
One inbox
For Google reviews across locations
< 24h
Average time to first response
Benchmarks based on industry data and the playbook on this page — not guarantees. Individual results vary.
Frequently asked questions
The questions restaurants & hospitality operators ask before they switch to ReviewFire.