These Terms of Service (“Terms”) govern your access to and use of the websites, software, and services offered by TechBuilders LLC (“ReviewFire,” “we,” “us”). By creating an account or using the Services, you agree to be bound by these Terms and our Privacy Policy and Acceptable Use Policy.
1. Eligibility & Account
You must be at least 18 years old and authorized to bind the business you represent. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
2. Subscriptions, Onboarding & Billing
Plans, fees, and feature limits are described on our Pricing page. Subscriptions renew automatically at the end of each billing cycle unless cancelled at least one day before renewal.
Cancellations and refunds. You may cancel at any time and billing will stop at the end of your current billing cycle — you will not be charged for the next cycle. We do not issue refunds for any portion of an unused subscription period. Fees already paid for the current cycle are non-refundable except where required by applicable law.
ReviewFire is currently a sales-led service. New customers begin with a free demo and onboarding consultation rather than a self-serve trial. Any free trial, evaluation period, or proof-of-concept made available to you will be confirmed in writing (including by email) and is subject to the scope, duration, and conditions set out in that confirmation.
We may modify pricing on notice; changes apply at your next renewal. We may also add, change, deprecate, or remove features from the Services at our discretion, and roadmap items referenced on our website, blog, or in sales materials are aspirational and not contractual commitments.
3. Your Content
You retain all rights in the content you and your customers submit through the Services (“Customer Content”). You grant TechBuilders LLC a worldwide, non-exclusive, royalty-free license to host, copy, process, and display Customer Content solely to provide the Services and to improve them on a de-identified, aggregated basis. You are solely responsible for Customer Content and represent that you have all necessary rights and consents to submit it.
4. Acceptable Use
You must comply with our Acceptable Use Policy and all applicable laws (including CAN-SPAM, TCPA, GDPR, CCPA, HIPAA, FTC review guidelines, and the policies of the review platforms you connect). You may not use the Services to send unsolicited messages, gate reviews based on rating, fabricate reviews, or violate third-party rights.
5. Third-Party Services
The Services integrate with third-party platforms (e.g., Google, Facebook, Mailgun). Your use of those services is governed by their respective terms. We are not responsible for third-party services or their availability.
Google API services. When you connect your Google account to authorize ReviewFire to access your Google Business Profile (or any other Google service), your use is also subject to the Google Terms of Service and Google Privacy Policy. ReviewFire’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. The specific Google user data we access, how we use it, and how you can revoke access are described in detail in Section 5 of our Privacy Policy.
You are responsible for maintaining the underlying third-party accounts you connect (including good standing with the relevant platform’s terms and policies), and for any actions you take with ReviewFire that affect those accounts (such as posting an owner response to a Google review).
No affiliation. ReviewFire and the products and services offered are not associated, affiliated, endorsed, sponsored, reviewed, tested, or certified by Google, Yelp, Facebook, TripAdvisor, OpenTable, Apple, or any other third-party review or platform service. Content on Google, Yelp, Facebook, or other third-party sites belongs to that third party and (where applicable) to the author of the content.
6. Intellectual Property
TechBuilders LLC retains all rights, title, and interest in the Services, software, trademarks, and documentation. No rights are granted to you except as expressly stated in these Terms. Any feedback you provide may be used by TechBuilders LLC without restriction or obligation.
Use restrictions. You agree not to: (i) redistribute, encumber, sell, rent, lease, lend, sub-lease, sub-license, or otherwise transfer the Services or the right to access them to any third party without TechBuilders LLC’s prior written consent; (ii) remove or obscure TechBuilders LLC’s copyright, trademark, or other proprietary rights notices, legends, symbols, or labels; (iii) decompile, disassemble, reverse-engineer, or attempt to derive the source code of the Services or create derivative works of the Services; (iv) use the Services to provide processing or service-bureau services to third parties not covered under your account; (v) allow persons not covered under your account to access the Services; (vi) use the Services or any aggregated data derived from the Services to develop, train, or operate a product, service, or feature that has the same or substantially similar functionality to the Services; or (vii) use the Services for any unlawful purpose.
7. Suspension & Termination
Termination by us for breach. We may suspend or terminate your access if you breach these Terms, engage in fraudulent or unlawful activity, or create risk to the Services. We may also terminate without notice if TechBuilders LLC reasonably suspects use of the Services for any purpose other than the one stated at signup, or use of false information to access the Services.
Termination by you. You may cancel your subscription at any time from your account, with cancellation taking effect at the end of your current billing cycle.
Termination for convenience. Either party may terminate these Terms for any reason on thirty (30) days’ prior written notice to the other.
Effect of termination. Upon termination, your right to use the Services ends, and we may delete your data following the retention periods set in our Privacy Policy.
Survival. The following provisions survive any termination of these Terms: Section 3 (Your Content), Section 6 (Intellectual Property), Section 8 (Disclaimers), Section 9 (Platform Penalty Risk), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Dispute Resolution & Governing Law), and Section 15 (General Provisions), along with any accrued payment obligations.
8. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
9. Platform Penalty Risk & Review-Site Policies
Third-party review platforms (including Google, Yelp, Facebook, TripAdvisor, OpenTable, and Apple) each publish their own policies governing how businesses solicit, generate, respond to, and display reviews. These policies change from time to time and are enforced unilaterally by the platforms, often without prior notice. Penalties for violations — actual or perceived — can include filtering of reviews, temporary suspension, permanent delisting, ranking demotion, or account termination.
Your responsibility. You acknowledge that it is your responsibility to: (i) solicit only genuine reviews from real customers; (ii) understand and comply with the current policies of every review platform you connect or send customers to; (iii) provide appropriate disclosures to customers, business partners, and third parties about your review and feedback collection activities; (iv) assess the positive or negative impact of any activities associated with review collection and use; and (v) comply with all applicable laws, including the FTC Endorsement Guides, CAN-SPAM, TCPA, and equivalent regulations.
No guarantee. TechBuilders LLC does not control third-party review-site policies, algorithms, or enforcement actions. Your use of the Services may result in penalties imposed by third-party platforms — including delisting, review filtering, ranking changes, or substantial reductions in listing visibility — that are outside our direct control. You agree thatTechBuilders LLC is not liable for any third-party-platform penalty or reduction in visibility, traffic, review count, or ranking arising from or related to your use of the Services or the activities of competitors or other third parties.
10. Service Availability & No Uptime SLA
Standard plans are provided on a commercially reasonable best-effort basis and do not include a service-level agreement (“SLA”) or uptime guarantee. The Services may be unavailable from time to time due to scheduled maintenance, emergency maintenance, third-party outages (including outages of Google, Mailgun, our cloud host, or other upstream providers), denial-of-service events, or other factors outside our reasonable control.
Enterprise customers may request a written SLA addressing target uptime, scheduled maintenance windows, support response times, and service credits as part of a separately executed agreement. In the absence of such an executed agreement, no SLA applies and no service credits are payable.
11. Force Majeure
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, outages of third-party cloud or platform providers (including Google, Mailgun, our hosting provider, or upstream networks), epidemics, pandemics, or other force-majeure events. The affected party will use reasonable efforts to resume performance as soon as practicable.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TECHBUILDERS LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS, WHICHEVER IS GREATER.
13. Indemnification
You agree to defend, indemnify, and hold harmless TechBuilders LLC from claims arising out of your Customer Content, your use of the Services, or your breach of these Terms or applicable law.
14. Dispute Resolution & Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Collin County, Texas, and you consent to personal jurisdiction there. To the extent permitted, the parties waive trial by jury and may not bring claims as a class action.
Prevailing party fees. In any action or proceeding brought to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs in addition to any other relief awarded.
15. General Provisions
Entire agreement. These Terms, together with our Privacy Policy, our Acceptable Use Policy, and any order form or written agreement signed by an authorized officer of TechBuilders LLC, constitute the entire agreement between you and TechBuilders LLC regarding the Services and supersede any prior or contemporaneous understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. No waiver of any default or breach will constitute a waiver of any subsequent default or breach.
Assignment. You may not assign or transfer these Terms or any rights under them without TechBuilders LLC’s prior written consent. TechBuilders LLC may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
Headings. Section headings are provided for convenience only and do not affect interpretation.
16. Changes to these Terms
We may update these Terms periodically. We will post the updated version with a new effective date and, where required, notify you. Continued use of the Services after the effective date constitutes acceptance.
17. Contact
Questions? Email [email protected].