Powerful features for
serious businesses
Everything you need to monitor, manage, and improve your online reputation. Built for businesses that want to grow through customer trust.
Multi-Location Review Aggregation
Pull reviews from Google Business Profile into one unified dashboard. Perfect for franchises and multi-location businesses. Facebook, Yelp, and additional source connectors are on our roadmap.
- Single dashboard for all locations
- Cross-platform review sync
- Location comparison reports
Employee-Level Insights
Track individual employee performance based on customer mentions and feedback. Identify top performers and coaching opportunities.
- Performance scoring
- Training recommendations
- Recognition programs
Review Request Automation
Automatically send review requests via email, with QR codes for in-person asks. Boost your review volume with perfectly timed follow-ups.
- Email campaigns
- Bulk CSV import
- QR code generation
Sentiment Analytics
AI-powered analysis of customer sentiment across all review sources. Understand trends, identify issues, and track improvements over time.
- Trend analysis
- Keyword extraction
- Topic clustering
Real-Time Alerts
Get instant notifications for new reviews, especially negative ones. Never miss an opportunity to turn a critic into a fan.
- Instant notifications
- Priority alerts
- Escalation rules
AI Response Suggestions
AI-drafted response suggestions for every review. Your team approves, edits, and posts. Save time while keeping a personal touch.
- One-click drafts
- Tone customization
- Template fallback
Weekly Performance Reports
Automated reports delivered to your inbox. Track progress, spot trends, and share wins with your team.
- Scheduled delivery
- Custom metrics
- Team sharing
Connects with tools you already use
ReviewFire integrates seamlessly with your existing tech stack.
Google Business
Reviews
Mailgun
CSV import
Data import
REST API
Developer
Reviews
SMS (consent-based)
Messaging
Webhooks
Developer
OpenTable
Reservations
Toast
POS
ServiceTitan
FSM
Dentrix
PMS
CSV import and our REST API work for anything not on the live list — push customer data from any system that can hit an HTTP endpoint.
Built with security in mind
Your data is encrypted in transit and at rest. Access is role-based. We follow industry-standard security practices so you can focus on your business.
See how it works in your industry
The fundamentals are universal; the tactics differ by vertical. Pick the playbook that matches your business.